Privacy Policy
This Privacy Policy explains how MixBNB handles information when visitors use our website, request Cappadocia balloon booking support, contact us through WhatsApp, or send details for availability checks. We believe privacy should be explained in clear language. When you contact MixBNB, you are usually sharing information because you want a practical answer: available date, pickup details, package choice, passenger count or booking support. We use this information only to respond to your request and help arrange the service you asked about.
Information you may provide
When you use our voucher or contact flow, you may share your first name, last name, email address, phone number, hotel name, travel date, number of passengers and preferred balloon package. If you message us on WhatsApp, you may also share arrival details, hotel location, special requests, child ages, private flight preferences or questions about weather and cancellation. This information is provided voluntarily by you so that we can understand your request and answer correctly.
How we use your information
We use your information to communicate with you, check availability, prepare booking details, confirm pickup information and provide customer support. For example, your hotel name may be needed to understand pickup logistics. Your date is needed to check the correct flight morning. Your passenger count is needed to calculate availability and total price. Your phone number is used so we can respond through WhatsApp if you choose that channel.
We do not sell your personal data. We do not use your details for unrelated third-party marketing. We do not ask for unnecessary information. The information you provide is used for the purpose of answering your travel or booking request.
WhatsApp communication
MixBNB uses WhatsApp because it is fast, familiar and useful for travelers who need real-time answers. When you click a WhatsApp button, you leave the MixBNB website and communicate through WhatsApp. WhatsApp has its own privacy practices and terms. Please remember that any message you send through WhatsApp is also handled by WhatsApp according to its own policies. MixBNB uses the content of your message only to support your booking request.
Cookies and website data
Our website may use basic technologies such as cookies, analytics scripts or browser storage to understand page performance, improve user experience and keep the site working properly. Cookies are small files that help websites remember simple technical information. They do not give us access to your computer. You can control cookies through your browser settings.
Data sharing
In some cases, the details needed to arrange a requested service may need to be shared with a relevant local provider, such as travel date, passenger count, hotel pickup name or package type. We share only what is necessary for the booking or support request. We do not share your information for unrelated advertising or resale.
Data security
We take reasonable steps to protect the information you send to us. However, no website, email system or messaging app can guarantee perfect security. You should avoid sending sensitive financial information, passport photos or unnecessary private documents unless specifically required by a confirmed provider and you are comfortable doing so. For normal balloon booking support, basic contact and trip details are usually enough.
Your choices
You may ask us to correct or delete information you previously shared with MixBNB. You can also choose not to provide certain details, although this may limit our ability to check availability or prepare accurate pickup information. To make a privacy request, contact us by WhatsApp or email.
Contact
For questions about privacy or your booking information, contact MixBNB through WhatsApp at +90 531 904 3240 or email info@mixbnb.com.